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SHIPPING POLICY

Processing Time
Orders are typically processed within 2-3 business days (Monday-Friday, excluding Korean public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.

International Shipping
We ship premium Korean skincare worldwide via EMS (Express Mail Service) for reliable, tracked delivery.

Delivery Times
Standard delivery takes 7-14 business days from dispatch. Delivery times may be extended during peak periods or due to customs processing.

Shipping Costs
Shipping rates are calculated at checkout based on your order weight, destination, and selected market currency.

Free Shipping Thresholds
Free shipping is automatically applied at checkout for qualifying orders, which is currently $150

(Thresholds based on current exchange rates and may vary slightly with currency fluctuations)

Customs & Import Duties
International orders may be subject to customs duties, VAT, and handling fees determined by your country's customs authorities. These charges are the responsibility of the recipient and are not included in our product or shipping prices.

UK-Specific Information
UK customers should expect standard delivery within 7-14 business days. Orders may be subject to UK customs processing and associated fees.

Order Tracking
Once your order ships, you'll receive an email with tracking information so you can monitor your delivery progress.

Delivery Issues
If your order hasn't arrived within the estimated timeframe, please contact us with your order number and we'll work with the carrier to locate your package.

Address Accuracy
Please ensure your shipping address is complete and accurate. We cannot be held responsible for orders shipped to incorrect addresses provided at checkout. Address changes must be requested within 24 hours of placing your order.